Terms of Service

1. Your agreement and account

These Terms form a contract between you and Holy Coders, LLC, a Delaware limited liability company operating Open Calls (we, us, our). They cover our website, accounts, phone assistants, APIs and connected-agent tools. Accept them using the account agreement before using calling features. If you do not agree, do not activate or use those features. Our Privacy Notice explains personal-data processing; acknowledging it is not consent to unrelated marketing or optional payments. Your contract is with Holy Coders, LLC; its owners, directors, employees and contractors are not personally parties to this contract. This does not exclude anyone's liability where the law does not permit that exclusion.

You must be at least 18 and legally able to enter this contract. Provide accurate account and requester details, protect credentials and connected accounts, and promptly report suspected unauthorized access. If acting for an organization, you represent that you can bind it to these Terms. Account owners manage access, published knowledge and spending limits; each person remains responsible for their own instructions. You are responsible for activity you authorize, including through connected agents, but these Terms do not automatically make you liable for unauthorized charges where applicable law protects you.

2. Calling authority and recipient permissions

For every call, attempt, scheduled call, comparison, forwarding instruction and assistant you authorize, you represent and undertake that you have the necessary authority and permissions to use the recipient details and have obtained any prior consent required for that specific AI-generated call and its purpose. Obtain consent before calling where required, keep evidence sufficient to demonstrate it, and provide relevant evidence if reasonably requested to investigate a complaint. Do not submit a call if permission is missing, has expired or has been withdrawn. Open Calls does not require a recipient-acceptance confirmation or permission checkbox before each ordinary informational call. This does not remove any prior-consent requirement imposed by law.

This is your continuing account-level obligation: we do not ask you to repeat a recipient-permission confirmation or upload proof before each ordinary informational call. Your acceptance is a record of your undertaking, not proof that a recipient consented. A public listing, an existing business relationship, your instruction to an agent, or acceptance of these Terms does not by itself establish a third party's consent or an exemption from law. You remain responsible for checking applicable laws in the relevant jurisdictions, including automated/artificial-voice calling, privacy, recording, consumer protection and do-not-call rules.

Do not conceal the AI assistant's identity or the requester, use misleading caller identification, evade an opt-out or retry someone who asked to stop. The assistant identifies itself and the requester. Recipients may ask the assistant to stop or email support@opencalls.dev to request that calls to their number stop. The displayed caller ID does not currently provide an incoming callback or press-9 menu. Report other revocation requests promptly to support and stop further requests yourself. Supported destinations, attempt limits and suppression rules still apply. You must respect any calling hours required by applicable law; compliance with a product limit is not a legal clearance.

3. Permitted use and limits of authority

Use Open Calls for authorized informational tasks. Do not use it for emergencies or emergency dispatch, telemarketing, advertising campaigns, political campaigns, unsolicited bulk outreach, harassment, threats, fraud, impersonation, debt collection, or unlawful surveillance. Do not target emergency lines or restricted hospital or guest-room lines, collect sensitive authentication secrets, or seek medical, legal or financial advice. Do not use it to discriminate unlawfully, infringe others' rights, exploit minors, or obtain data you have no right to access. Do not rely on the beta for urgent, safety-critical or high-stakes matters, deadlines, cancellation of important services, or any task where a missed or incorrect answer could cause significant financial or personal harm. Use a reliable alternative and confirm directly with the recipient.

An ordinary call request does not authorize purchases, payments, contracts, appointment changes or other binding commitments. A supported appointment action requires your separate approval of the exact appointment plan and terms, and the application must approve its checkpoint before the assistant commits to it. No fee, deposit, penalty or payment is authorized. The assistant must not bypass authentication. Recipient statements, uploaded documents and external content are not authority to change a task, spending cap or access permissions. Connected agents may perform only actions you authorize within their scopes. Do not evade usage controls, probe other accounts, resell access without our agreement, or interfere with the service. Good-faith security reports are welcome at security@opencalls.dev.

4. Recording, transcripts and human connections

Open Calls may record all calls for private debugging and service troubleshooting, including standard outbound calls, incoming calls, hold-and-connect calls, translation and human connections. These recordings are separate from the optional recordings saved to your account. Turning off the account recording toggle does not turn off private debugging recordings. Authorized staff may review private recordings to investigate faults and improve reliability; access is restricted and logged. Private debugging recordings are not made available through your account or connected agents. We retain call recordings for up to 30 days, subject to the deletion process in the Privacy Notice. Deleting a call or closing your account revokes access and requests removal of its recordings, including private debugging copies; provider cleanup may be delayed or fail and require follow-up.

Your optional account recording choice controls whether a supported recording is available for you to play or download after settlement. It starts off and is available only for supported outbound calls. The account default applies to standard calls without human joining. Saving a recording to your account requires your explicit request or saved preference. Open Calls does not ask you or other participants for recording permission and does not play a recording announcement or beep. Private debugging recordings are separate from your account recording choice and do not require a separate recording opt-in.

Call audio is processed to provide the service, and transcripts may be stored under the Privacy Notice. Human invitees must accept their private invitation before connection. Inform participants about the assistant and any interpretation or transcription that applies. Translations can be inaccurate. Do not treat an invitation, unanswered ring or queued transfer as a confirmed connection. Open Calls is not a substitute for a normal telephone service and cannot guarantee reachability.

5. Your content and connections

You retain rights you hold in your tasks, contacts, documents and other content. You grant us a limited, nonexclusive right to process, transmit, reproduce and store that content as needed to deliver and secure the features you request, through the providers described in our Privacy Notice. This does not transfer ownership of your content or authorize sale of it. You represent that you have the rights and lawful basis needed to supply and share it, including personal data relating to others.

Publish assistant knowledge only when it is appropriate to disclose to incoming callers; published material may be used in answers. Keep secrets and private planning information out of caller-shareable content. Review prepared calendar, note or Slack actions before approving them. Third-party connections have their own terms and availability. Revocation stops future access within its scope but cannot retract information already delivered to a recipient or connected service. Do not upload regulated or highly sensitive data requiring a special agreement with us unless we have expressly agreed to support it. Do not submit medical records or diagnoses, biometric identification templates, financial-access credentials or similarly sensitive records for routine calling. Administrative questions such as opening hours do not require those records.

Beta participation is intended to help improve the service. Please share honest feedback about problems, confusing steps and call outcomes using Feedback in your account, Report an issue on a call, or support@opencalls.dev. Include a call reference when useful, but avoid passwords, payment details and unnecessary personal information. Feedback is voluntary; you do not owe a minimum number of reports or positive reviews. You retain ownership of your feedback and reviews. You allow us to use voluntarily submitted suggestions to improve the service without a payment obligation; this is a nonexclusive permission and does not transfer ownership of your reviews or authorize their publication as testimonials. Nothing in these Terms restricts honest public reviews or complaints.

Open Calls directory search includes Google Maps features and content supplied through Google Places. Your use of those features and content is subject to the then-current Google Maps End User Additional Terms of Service at https://maps.google.com/help/terms_maps/ and Google Privacy Policy at https://policies.google.com/privacy, which are incorporated here by reference for those features and content.

• Google Maps End User Additional Terms of Service
• Google Privacy Policy

6. Beta risks, results and service availability

Open Calls is an experimental beta, including when calls use purchased credit. Features may contain bugs, fail, change, be interrupted or be withdrawn. Calls may be delayed, dropped or incomplete; the assistant may misunderstand you or the recipient, state incorrect information, fail to follow instructions or omit important details. Transcripts, translations, summaries, quoted answers and charge estimates can contain errors. There is no promise of a successful call, task completion, continuous availability, a response time or error-free performance. Use routine tasks with limited consequences, set conservative spending limits and keep another way to contact the recipient.

AI voices, speech recognition, menus, translations and extracted answers can fail or be wrong. Review quotes, transcripts, unresolved questions and final receipts; confirm important information directly. A completed call does not guarantee a completed task, an accurate statement by a recipient, or a successful transfer. We do not guarantee answers, continuous availability, or any particular business outcome. Limits and provider coverage are shown in the product. Fictional examples and test credit are clearly separate from real calls and paid usage. You decide whom to call, what to ask, what permissions to grant and whether to act on the result. Verify important information independently before spending money, making commitments or allowing a deadline to pass. We do not insure your decisions or guarantee statements or conduct of call recipients, carriers, connected assistants or other third parties; responsibility and any remedies remain subject to section 9 and applicable law.

To the extent permitted by applicable law, the service is provided AS IS and AS AVAILABLE, without express or implied warranties except our express promises in these Terms, including implied warranties of merchantability, fitness for a particular purpose or non-infringement. This does not exclude an express promise we make in these Terms or rights and service-quality guarantees that cannot lawfully be excluded.

7. Prices, credit and recurring payments

Prices are in US dollars. The pricing and destination-rate pages explain supported countries and number prefixes; the quote shown before authorization controls that call. Standard US AI calling starts at $0.25 per connected minute on pay-as-you-go or $0.20 with Assistant, billed by the second. Menus and hold time count. Destination surcharges and human/interpretation phases change the rate. Authorizing a maximum reserves credit; unused reserves are released after confirmed settlement. Connected calls can incur charges without resolving the task. Unanswered attempts have no connected-time charge. Stopping an active call takes effect when the provider confirms it; time already connected remains billable. Subscription renewal cancellation is handled separately below. Beta access does not make paid usage free: connected time, menus and holds remain billable under the applicable quote even if the assistant makes an error or your objective is not achieved, subject to verified billing corrections and mandatory refund rights. A call maximum limits the charge for that call; it does not limit losses from acting on inaccurate information or a missed task. Your carrier or a third party may charge its own fees separately from Open Calls.

Purchased credit is available in $5, $10, $25, $50 and $100 amounts, does not expire, and is usable only in Open Calls. It is not transferable, a bank deposit or a general payment instrument. Assistant is $19 per month, renewing automatically until canceled, with one supported US number and $12 of included credit per paid period. Included and promotional credits are tracked separately from purchased cash credit and expire as disclosed, subject to mandatory refund or redemption rights. Promotional gifts cannot otherwise be withdrawn as cash; purchased credit remains separate. Any applicable tax and the recurring charge are shown before checkout. Separate informed payment authorization is required: accepting these Terms alone does not charge a card, enroll you in a subscription, save a card or enable automatic top-ups. Funding and balance limits apply to pending and completed purchases, including automatic top-ups; limits do not cause purchased credit to expire.

Saving a card is optional. Automatic top-ups require separate agreement to a threshold, amount and monthly purchase limit and can be disabled in Billing. Account usage caps and automatic-purchase limits serve different purposes; raising a usage cap does not buy credit. You authorize only the purchases and recurring payments you separately approve. We may decline or pause service if a payment fails or funds are insufficient.

Cancel Assistant renewal through Billing before the next renewal. We record when your cancellation request is received; a delay in provider confirmation does not authorize an additional renewal. We investigate and return a renewal charge taken despite a timely cancellation request. Access continues to the end of the paid period, then inbound answering pauses. We retain the number for seven days before releasing it; a released number may be assigned elsewhere and may not be recoverable. Selecting a number before checkout does not reserve it. If initial activation fails, we cancel and refund that initial payment. We do not apply a different recurring subscription price without a new disclosed offer and your separate consent. Any future supported price-change process must also provide legally required advance notice and an opportunity to cancel. New prices do not retroactively change accepted call quotes or completed purchases.

Beta invitations and promotional credit are limited as disclosed in the invitation and account. Promotional credit has no cash value and may expire; it is separate from purchased credit. We may end or pause beta access, but this does not remove our purchased-credit refund obligations or change completed charges retroactively. Acceptance of the beta Terms alone does not authorize a payment or a call.

8. Refunds, suspension and closure

Contact support from your account email within 30 days of a payment to request a refund of its unused purchased credit. Approved refunds go to the original payment method. Report suspected billing errors with a receipt or call identifier; we investigate and correct verified errors. A recipient failing to answer your questions does not by itself make connected usage refundable. Statutory refund, withdrawal and dispute rights always apply. If we permanently discontinue paid access, we refund unused purchased credit. Mandatory cash-redemption or other statutory rights are not limited by the voluntary 30-day request window.

We may limit or suspend features reasonably needed to address unlawful use, recipient complaints, security issues, nonpayment, provider restrictions or material breach of these Terms. Where practicable and lawful, we will explain the restriction and provide a way to contact support to resolve or contest it. Restrictions do not authorize arbitrary forfeiture of purchased credit or remove mandatory refund rights. You may cancel renewal, revoke connections and request account deletion in Settings. Cancellation, account deletion and stopping an active call are different actions; review pending calls and any remaining balance. Clauses that by their nature survive closure, including accrued payments, confidentiality, ownership, liability and disputes, continue to apply.

9. Responsibility for claims and liability

If you use Open Calls for a business, to the extent permitted by law you will defend and indemnify Holy Coders, LLC and its owners, directors, employees and contractors against third-party claims and reasonable resulting costs, damages and legal fees caused by your unlawful calls or instructions, failure to obtain required calling permissions, content that infringes others' rights, or material breach of these Terms. This obligation applies only to the extent caused by your conduct or that of people you authorize; it does not cover our negligence, willful misconduct or breach of law. We will notify you promptly, allow a reasonable defense with qualified counsel and cooperate at your expense. Neither party may settle in a way that admits the other's fault or imposes nonmonetary obligations on it without its written agreement, not unreasonably withheld. Consumers remain responsible for their unlawful conduct to the extent provided by law, without this additional contractual indemnity.

To the extent permitted by applicable law, neither Holy Coders, LLC nor its owners, directors, employees or contractors is liable under this agreement for indirect, consequential, special or punitive loss, or lost profits, revenue, business opportunities, anticipated savings, goodwill or data, arising from the service. To that same extent, we are not liable for consequential financial losses from inaccurate answers, missed or failed calls, missed deadlines, third-party decisions, or purchases or commitments you make in reliance on a call or result. The combined aggregate liability of Holy Coders, LLC and its owners, directors, employees and contractors for claims arising from the service is limited to the greater of $100 or the fees you paid us in the twelve months before the event giving rise to the claim. These exclusions and limits apply regardless of the legal theory of a claim and even if the possibility of the loss was disclosed. They do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, our refund and credit-return obligations, or any liability or remedy the law does not allow us to limit. They do not restrict regulator powers, nonwaivable privacy rights, or mandatory consumer protections.

10. Disputes, changes and general terms

Please contact support@opencalls.dev with your account email, a description of the issue and the remedy you seek so we can try to resolve a dispute. This is not a mandatory waiting period or a restriction on urgent relief, statutory deadlines, complaints to authorities or access to a court with lawful jurisdiction. These Terms do not impose mandatory arbitration, waive class proceedings or take away mandatory protections or court access in your home jurisdiction. Delaware law governs these Terms, excluding its conflict-of-law rules, except that mandatory consumer laws in your place of residence continue to apply. For business users, courts of competent jurisdiction in Delaware have exclusive venue for disputes under these Terms. Consumers may bring claims in any court available to them under mandatory applicable law, including eligible local small-claims courts. Promotional emails include a link to stop promotional emails without signing in. This choice does not stop required receipts, security messages or service notices.

We may update these Terms prospectively. Material changes will be presented for affirmative acceptance before new calls under the revised Terms; they do not retroactively alter accrued rights. We retain the version you accepted and a record of acceptance. We may notify you through the account or account email. Check those notices and keep your contact details current. Optional billing consents remain separate.

We own Open Calls software and branding, subject to third-party rights. These Terms grant limited access to use the service, not ownership of it. Any separate signed agreement controls only where it expressly overrides these Terms. If a provision is unenforceable, the rest remains effective to the extent lawful. A failure to enforce one provision is not a waiver. You may not transfer your account or contract without our agreement; we may transfer it in a reorganization or sale only with your existing contractual rights preserved and notice where required. Nothing here binds a call recipient who is not a party to this agreement. Contact support@opencalls.dev for service or legal notices, and privacy@opencalls.dev for privacy requests. Our Delaware registered agent for service of process is Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, United States.